Privacy Policy
Olfiar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and use our services.
1. Information We Collect
We collect personal information to provide and improve our services. This may include:
- Name, email address, shipping and billing addresses, and phone number
- Payment details (processed securely via Shopify, QuickBooks, and ACH; we do not store payment information)
- Order history and preferences
- Marketing preferences and communication history
- Website usage data collected through cookies and analytics
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Communicate with you regarding your orders, inquiries, and customer support requests
- Send marketing emails through Klaviyo (each email includes an unsubscribe option)
- Improve our website, products, and customer experience
- Comply with legal obligations and help prevent fraud
3. Payment Processing
We accept payments through Shopify, which supports Apple Pay, PayPal, Shop Pay, and all major credit cards. All payments are processed securely, and we do not store your financial information.
4. Third-Party Services
We use trusted third-party service providers, including:
- Shopify (e-commerce platform)
- UPS, USPS, Fedex, DHL (order fulfillment)
- Google Analytics (website analytics and traffic tracking)
5. Cookies and Tracking Technologies
We use cookies and similar technologies, including Google Analytics, to improve website functionality and enhance your browsing experience. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your web browser settings.
6. Data Retention
We retain customer information for as long as necessary to provide our services and comply with legal obligations. Customer history may be retained indefinitely. If an account remains inactive for an extended period, we may remove associated data during routine data maintenance.
To exercise these rights, please contact us at info@olfrial.com
Help
Reply HELP to any message you receive from us for additional assistance.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
7. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
OLFRIAL
1519 Orlando Dr,
San Jose,
CA 95122, USA
Email: info@olfrial.com
Phone: +1 (408) 823-9307
By subscribing to our services, you acknowledge that you have read and agree to our Terms of Service and this Privacy Policy.
